By approving a quote from Barrier Group LLC, you agree to the following service agreement. This agreement describes what we do, what we don't do, how we handle your property, and how we work together.
1. What we do
Barrier Group LLC provides professional coastal property care services including home watch, vendor coordination, storm preparedness, and maintenance. During scheduled home watch visits, we perform a visual observation of your property and document conditions with timestamped photos. Our standard home watch scope includes:
- Exterior walk-around: entrances, roofline, gutters, foundation perimeter, yard drainage, fencing, and signs of forced entry or vandalism
- Interior walk-through: all accessible rooms, ceilings, walls, windows, and floors observed for visible signs of water intrusion, damage, or disturbance
- Mechanical checks: HVAC operation at thermostat, water heater visual check, circuit breaker panel, visual check of accessible plumbing fixtures and connections
- Security: all doors and windows confirmed secured; alarm system confirmed set per your instructions
- Mail, packages, and delivery management
- Vendor access management: on-site presence during approved contractor visits
- Concierge coordination: grocery pre-stocking, arrival preparation, service scheduling
- Photo documentation report delivered after each visit within 24 hours
Project-based services (storm prep, maintenance, vendor coordination) are scoped individually per your approved quote or work order and may not include a full property walk-through.
2. What we are — and are not
We are trained property care professionals, not inspectors. Our visits are visual observations by trained professionals, not licensed home inspections, structural evaluations, engineering reviews, or code compliance certifications. Barrier team members are not licensed home inspectors, contractors, plumbers, electricians, or engineers.
Specifically, we do not:
- Certify the absence of mold, mildew, pest activity, or any biological condition — in coastal and high-humidity environments, mold and mildew can develop rapidly between scheduled visits, and Barrier is not responsible for environmental conditions that arise or worsen between visits
- Certify pool, spa, or water feature equipment operation or safety
- Perform or certify carbon monoxide or smoke detector testing — we verify a unit is present and within its manufacturer expiration date only
- Issue code compliance opinions or certify any system to any standard
- Perform any licensed trade work (electrical, plumbing, HVAC, structural)
- Provide any service that constitutes a licensed home inspection under North Carolina law
Pre-listing advisory services, if requested, are provided as an operational readiness audit only and do not substitute for a licensed home inspection.
3. Visit schedule and reporting
Your service tier, visit frequency, property status (Vacant/Seasonal or Primary Residence), and monthly rate are specified on your approved quote. After each visit, we deliver a photo-documented report to your preferred contact method within 24 hours.
4. Vendor coordination
When your property needs a contractor, plumber, HVAC technician, or other trade professional, Barrier Group LLC can coordinate that work on your behalf. The contractor invoices you directly for their work. Barrier invoices you separately for coordination — typically 12–15% of the vendor's invoice, agreed in advance.
Barrier is acting as your coordinating agent, not as a general contractor or construction manager. The contractor is solely responsible for the quality, safety, and licensing of their work. Barrier's liability in connection with any coordinated project is limited to the coordination fees paid for that project.
Vendor recommendations are provided as a convenience only and do not constitute an endorsement, guarantee of workmanship, or warranty of any kind. Barrier does not verify the ongoing insurance status, licensing, or workers' compensation coverage of third-party vendors at the time of service. Client maintains the ultimate responsibility to vet any vendor performing work on the property.
If you direct us to grant property access to a vendor you independently selected, you agree to hold Barrier Group LLC harmless from any damage, theft, injury, or loss caused by that vendor.
Handyman and maintenance work: Basic maintenance or handyman services performed directly by our team are outside the scope of this agreement and will be separately quoted, authorized, and insured under a distinct Work Order.
Standing service authorization: You may optionally authorize pre-approved routine maintenance items to be performed during scheduled visits without requiring separate approval for each occurrence. If you select a maintenance pre-authorization tier on your quote, routine items within that tier are handled on the spot and documented on your next invoice. All such work is insured under our Commercial General Liability policy.
5. Storm preparedness and coastal readiness advisory
When requested, we provide operational continuity advisory services — helping you plan and implement storm preparation procedures, post-event documentation, and property readiness protocols. These advisory services do not constitute safety consulting, engineering advice, or any professional licensed service. Storm and weather damage can occur regardless of preparation, and no preparation advisory eliminates that risk. Barrier is not responsible for damage occurring before, during, or after any weather event.
Storm readiness visits, pre-storm securing, post-storm documentation, and emergency response coordination are billed separately and require advance written authorization.
6. Emergency contact and authorization
It is your responsibility to ensure we always have a current primary and backup contact. In an active emergency, we will contact emergency services if life safety is at risk, contact you at your primary and secondary numbers, take reasonable steps to prevent further damage if safe to do so, and document all actions with timestamped photos.
For non-emergency repairs, we will contact you before authorizing any expense. If we cannot reach you and the situation requires immediate action to prevent further damage, we are authorized to approve expenditures up to $500 without prior approval.
7. Access, keys, and security
By approving your quote, you grant Barrier authorized access to your property for the purpose of providing the services described herein. All access credentials are stored securely and used solely for service delivery. Upon termination of service, all physical keys and access devices are returned within 5 business days.
8. Electronics and smart home systems
Barrier is not responsible for the performance, settings, connectivity, or resets of smart home devices, security cameras, thermostats, irrigation controllers, or any electronic or internet-connected equipment at your property. Barrier is not responsible for unauthorized access to, data breaches of, or privacy incidents involving any digital accounts, cameras, or connected systems at the property — whether caused by Barrier, third-party vendors coordinated by Barrier, or any other party. If Barrier or any coordinated vendor is provided access credentials for smart home systems, such access is used solely for service delivery and does not create a duty to monitor, secure, or maintain those systems.
9. Vehicles and watercraft
Barrier team members may start client vehicles and watercraft for maintenance purposes (battery health, engine check) but will not drive, move, or operate them under their own power beyond a stationary start.
Trailer towing: Barrier may tow and relocate client-owned trailers, trailered watercraft, and campers using Barrier's own insured commercial vehicle for storm preparation, seasonal relocation, or other authorized purposes. Towing services require advance written authorization. Damage to client property during towing is covered under Barrier's commercial auto insurance, not the general liability provisions of this agreement.
10. Your responsibilities
- Maintain active homeowner's or dwelling insurance on the property at all times
- Provide accurate and complete information at intake and update us promptly if anything changes — including disclosure of all known pre-existing conditions, damage, or deferred maintenance
- Notify us promptly if you authorize anyone else to access the property so we don't mistake a legitimate visitor for an intruder
- Pay invoices within the agreed terms — late payment delays our ability to protect your property
- Review each visit report promptly and notify Barrier of any concerns promptly
11. Payment terms
All services are billed monthly in advance. Payment is due upon receipt unless other terms are agreed in writing. We accept credit card, ACH transfer, and check. Returned payments may incur a $35 fee. If payment is more than 15 days past due, we may suspend service upon 5 days written notice. Suspension does not terminate this agreement. Project-based services (including storm services and other defined-scope work) are billed per engagement at the time of scheduling and are not subject to monthly billing.
12. Term and termination
This agreement begins on the start date specified in your approved quote and continues month-to-month until terminated by either party with 30 days written notice. No cancellation fee applies.
Early termination by Client: If you cancel before the end of a billing cycle, the remaining prepaid balance for that cycle is nonrefundable. Project-based storm services (Storm Readiness, Storm Prep Visit, Post-Storm Walk-Through) are billed per visit at the time of scheduling and are nonrefundable once the visit is confirmed.
13. Limitation of liability
BARRIER GROUP LLC'S TOTAL LIABILITY UNDER THIS AGREEMENT — FOR ANY AND ALL CLAIMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE — SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT TO BARRIER UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THIS LIMITATION APPLIES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. IN NO EVENT SHALL BARRIER BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF REVENUE, OR DAMAGE TO PERSONAL PROPERTY BEYOND THE FEE CAP STATED ABOVE.
For property in our care, custody, or control during the performance of services under this agreement, our liability is limited to the applicable limits of our insurance coverage. Certificates of insurance with current coverage limits are available upon request. Barrier's presence on the property does not constitute a transfer of possession or create a bailment. The property and its contents remain in the possession and control of the Client at all times.
Barrier's services are limited to visual observation, documentation, and coordination. We observe, document, and facilitate — we do not assess, inspect, or certify. Conditions that are concealed, inaccessible, latent, or that develop between visits are outside the scope of our service. We are not liable for conditions we could not reasonably observe during a standard visual walkthrough of accessible areas.
14. Insurance
Barrier Group LLC maintains the following types of insurance coverage relevant to the services described in this agreement:
- Professional Liability (E&O) Insurance
- Commercial General Liability (CGL) Insurance
- Business Service Bond
- Commercial Auto Insurance
Certificates of insurance with current coverage limits are available upon request. You are required to maintain active homeowner's, dwelling, or equivalent property insurance on the covered property.
15. Governing law and dispute resolution
This agreement is governed by the laws of the State of North Carolina. Any dispute arising under this agreement shall be resolved in Pender County, North Carolina. Both parties agree to attempt good-faith resolution before initiating any formal proceeding.
If any provision of this agreement is found unenforceable, the remaining provisions remain in full effect.
16. Force majeure
Neither party shall be liable to the other for any delay or failure to perform obligations under this agreement when such delay or failure results directly from events beyond the affected party's reasonable control, including but not limited to: hurricanes, tropical storms, tornadoes, flooding, storm surge, or other severe weather events; mandatory evacuation orders or curfews; road closures or access restrictions imposed by government authorities, law enforcement, or emergency management; power outages or utility failures; fire, earthquake, or other natural disasters; pandemic, epidemic, or public health emergency; civil disturbance, acts of terrorism, or declared states of emergency; or failure of third-party vendors, utilities, or communication systems caused by any of the foregoing.
17. Entire agreement
This document, together with your approved quote and any attached service schedule or addenda, constitutes the entire agreement between the parties. It supersedes all prior discussions, representations, or agreements. Any modification must be in writing and agreed to by both parties.